I’ve been converting a lot of Word documents into web-based training (WBT) lately and my left wrist isn’t enjoying the excitement. Too many Alt+Tab, Ctrl+C, Ctrl+V, Alt+Shift+S, and Ctrl+S key punches as I move content from Word to Dreamweaver. So I’ve decided to get a new, but small and inexpensive second monitor so I can drag the content between applications.
With absolutely perfect timing, Buy.com sent me an email listing several flat screen monitors at cheap prices. I narrowed my selection down to two monitors and went to CompUSA this evening to see if they had similar models so I could compare them.
As I looked at the monitors two men past me and I heard this snip of their conversation:
Customer: "I’ve been back here for a long time, but nobody has come to help with me the laptops."
Employee: "Well, I’ll come with you, but I doubt I can help because I don’t work back here."
Knock, knock! Helloooo! Can you say customer service? Hey! Why not just tell the guy: "If you want help, try Best Buy or Circuit City. They’re both less than five minutes away. I’d draw you a map, but I don’t work there."
No: "Let me get somebody that will be able to help you."
No: "This isn’t my area of expertise, but I will try to help you and get someone else if I can’t."
Just: "I doubt I can help you, I don’t work back here." Like laptops are in the slum-district of the store!
Lucky for me, I didn’t need help. I was simply using CompUSA for research. Good thing I already knew the directions to www.buy.com.